Cancellation Policy
This cancellation policy provides all essential details about how and when services or bookings can be cancelled. It outlines eligibility of cancellation and any applicable charges or refund conditions. The policy ensures full transparency, helping you understand your options and any terms that may affect your cancellation rights.
Questions or concerns?
Reading this cancellation policy will help you understand your cancellation rights. If you still have any questions or concerns, please contact us at info@archfootclinic.com.
Rescheduling and Cancellation Policy
We are a dedicated team committed to providing high-quality podiatry care to every patient we see. As a small team working across two clinics, every appointment matters—not only to us, but to other patients who may be waiting for care.To help us manage our time and resources effectively, we kindly ask that you follow the policy below:
Notice Period
- For biomechanical assessments and minor nail surgery, please provide at least 72 hours’ notice if you need to reschedule.
- For all other appointments, please provide at least 48 hours’ notice.
Appointments rescheduled or cancelled with less than the required notice period will be treated as missed appointments and will be charged 100% of the full appointment fee.We appreciate your understanding, as late cancellations or missed appointments prevent us from offering care to others who may need it.
Missed appointments will be charged the full appointment fee. Confirmation and reminder messages are sent in advance to help you keep track of your scheduled time.
Deposits and Pre-Payment
A deposit is required to secure appointments for:
- Minor nail surgery
- Verruca needling
- Biomechanical assessments
For all new patients, full pre-payment of the appointment fee is required before the appointment can be confirmed.
All deposits and pre-payments are non-refundable. However, if the required notice period is given (72 hours for biomechanical assessments and minor nail surgery, 48 hours for verruca needling), the deposit may be transferred once to a rescheduled appointment within a reasonable timeframe.
Freedom to Decide on Further Treatment
Our patients are never under any obligation to book further treatment.If additional care is recommended, it is entirely your choice whether to book straight away or take time to think about it. As deposits are non-refundable, we encourage you to only proceed with booking when you feel ready and certain.
Contact Us
If you have questions or comments about this notice, you may email us at info@archfootclinic.com or contact us by post at:
The Arch Foot Clinic
185E Kenton Road
Harrow
London
HA3 0EY
United Kingdom
